Support

Email us at [email protected]. Include your account email, plan, and a short description of what you need.

Response time: we aim to respond within 1–2 business days.

All subscriptions are managed through Stripe. To change your plan, update your card, or cancel, email [email protected] from the address tied to your account and tell us what you'd like to change.

• Change plan — email us with the new plan name (Lister, Base, or Pro). For Dealer OS, contact [email protected] to discuss options.
• Update payment method — we'll send a secure Stripe link to update your card on file.
• Pause or cancel — email us and we'll cancel at the end of your current billing period.

You can cancel any month with no contract. To cancel, email [email protected] from your account email. Your access will continue through the end of the current billing period; you will not be charged again.

Refunds are handled according to our Terms of Service. Cases are reviewed individually pending final policy confirmation.

We can help with:

• Dashboard access & login — trouble signing in, password reset, account locked.
• Auto Lister Chrome extension — install issues, "Load unpacked" errors, the IAM badge not appearing in your toolbar.
• Posting workflow — POST button not opening Facebook Marketplace, autofill missing photos or details.
• Onboarding — your dashboard not generated, dealership URL not detected, missing welcome email.

When emailing about a technical issue, please include the page URL, what you clicked, and what you expected to see vs. what actually happened. Screenshots help.

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